Communicate with Clients

Staying in Touch with Clients

Once she has decided to arrange a session with a new client, she asks them to establish a more secure contact than email. In her confirmation email she writes:

Hi dear,

I would be happy to make plans for a session, but first it would be good to establish a more trusted communication channel, both for your and my safety. We can keep talking on one of the following platforms - just let me know which one you prefer:

  • If you want to keep using emails, you can create an account on Protonmail: https://protonmail.com Once you’ve set it up, you can contact me on this address from that account.
  • If you prefer to use a phone, we can use one of the following tools:
    • Wire - https://app.wire.com - you can create an account with your computer, and then install the app in your phone, logging in with the account you created.
    • Signal - https://signal.org/ - this is also a good solution if you don’t mind using your phone number. Of course, you could also get a different phone number to create an account. Let me know, Eve

If the client chooses Wire or Signal, Eve sets messages to disappear within 1 day, so even if she or the client loses their device, the messages can’t be seen by anybody else, as they will have already disappeared.